Change of mind

Returns & Exchanges Policy

Because each COSFE product is quality-controlled before dispatch, we do not offer exchanges or refunds for change-of-mind purchases.

Damaged or faulty items

If your order arrives damaged, faulty, or otherwise not as described, please email support@cosfe.com.au within 7 daysof receipt. Our team will issue you a Returns Authorisation Number (RA#) and the instructions for sending the item back.

To qualify for a refund or replacement:

  1. The product and outer packaging must be unopened, unused, and undamaged (except for the fault being claimed).

  2. The RA# must be clearly marked on the return parcel.

You may choose either:

  • Full refund to your original payment method, or

  • Store credit for the full value of your purchase.

Please note: Shipping charges (both original and return freight) are non-refundable.

Transit damage

If your parcel is visibly damaged on arrival, please photograph the package before opening and contact us immediately so we can arrange a replacement.

Refund timing

Once the returned goods are inspected and approved, COSFE will process the refund to your original payment method within 14 days.

For any questions about exchanges or refunds, reach us at support@cosfe.com.au.