Privacy Policy for COSFE

Last updated: 5 August 2025

This Privacy Policy explains how COSFE (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from cosfe.com.au (the “Site”).

1. PERSONAL INFORMATION WE COLLECT

Device Information

When you browse the Site, we automatically collect certain details about your device—such as your web-browser type, IP address, time-zone setting, and the cookies installed on your device. As you navigate, we also gather information about the pages or products you view, the websites or search terms that referred you, and how you interact with the Site. We call this automatically collected data “Device Information.”

We collect Device Information through:

  • Cookies – small data files placed on your device (learn more or disable cookies at http://www.allaboutcookies.org).

  • Log files – records of actions on the Site that capture your IP address, browser type, ISP, referring / exit pages, and date/time stamps.

  • Web beacons / tags / pixels – electronic files that track how you browse the Site.

Order Information

When you place—or attempt to place—an order, we collect certain details from you, including:

  • name

  • billing and shipping addresses

  • payment information (e.g., credit-card numbers, PayPal account email)

  • email address

  • phone number

We refer to this as “Order Information.”

Whenever we use the term “Personal Information” in this Policy, it covers both Device Information and Order Information.

2. HOW WE USE YOUR PERSONAL INFORMATION

Order Information is used to:

  • process and fulfil your orders (including payment, shipping, and confirmation emails)

  • communicate with you about your order or account

  • screen orders for potential risk / fraud

  • provide product or service information and offers that match the preferences you have shared with us

Device Information helps us:

  • screen for potential risk and fraud (especially via IP address)

  • improve and optimise our Site—for example, by generating analytics on how customers browse and by evaluating the success of marketing campaigns

3. SHARING YOUR PERSONAL INFORMATION

We share Personal Information with trusted third parties to help us operate our business:

We may also share your information to comply with applicable laws and regulations; to respond to lawful requests (subpoena, search warrant, etc.); or to protect our rights.

4. BEHAVIOURAL ADVERTISING

We use Personal Information to provide targeted ads or marketing communications we believe may interest you. Learn more about targeted advertising at the Network Advertising Initiative: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Opt-out links:

You can also opt out via the Digital Advertising Alliance: http://optout.aboutads.info/.

5. DO NOT TRACK

Our Site does not alter its data-collection practices when it receives a “Do Not Track” signal from your browser.

6. YOUR RIGHTS

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the right to:

  • access the personal information we hold about you

  • request that it be corrected, updated, or deleted

To exercise these rights, please contact us using the details below. Note that we process your information to fulfil contracts (e.g., you place an order) or pursue legitimate business interests. Your information may be transferred outside Europe, including to Canada, the United States, and Australia.

7. DATA RETENTION

We retain Order Information for our records unless and until you ask us to delete it.

8. CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The “Last updated” date at the top indicates the latest revision.

9. CONTACT US

For any questions, requests, or complaints regarding this Policy or your personal information, please contact us at:

Email: privacy@cosfe.com.au

By continuing to use the Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.